DriveUForward Solutions Limited – Privacy Policy

Effective Date: August 14, 2025

Website: https://driveuforwardsolutions.com
Email: driveuforwardsolutions@gmail.com
Phone: +44 7482 738513

This Privacy Policy (“Policy”) explains how DriveUForward Solutions Limited (“Company,” “we,” “us,” or “our”) collects, processes, stores, and protects the personal information of clients, users, and visitors (“Client,” “you,” or “your”) when using our website, services, or platforms, including advertising, digital marketing, subscription services, and one-off payment services. By using our services or website, you agree to the terms of this Privacy Policy.

1. Definitions

• Personal Data: Any information relating to an identifiable individual, including name, contact details, IP address, or business information.
• Processing: Any operation performed on Personal Data, including collection, storage, transfer, use, or deletion.
• Services: All advertising, marketing, and digital marketing services, including campaign management, analytics, media planning, consulting, and strategy.
• Subscription Services: Recurring service plans billed monthly or annually.
• One-Off Payment Services: Non-recurring services purchased individually.

2. Scope of Privacy Policy

This Policy applies to:

• Personal and business data collected during account creation, subscription, or one-off services.
• Usage data collected while accessing the website or services.
• Communications via email, phone, or other channels.

This Policy does not cover third-party websites linked from our platform. We encourage you to review their privacy policies before providing any personal information.

3. Data We Collect

• Identification Data: Name, business/company name, job title.
• Contact Data: Email addresses, phone numbers, mailing addresses.
• Demographic Data: Postcode, preferences, interests.
• Technical Data: IP address, browser type/version, operating system, referring URLs, site activity.
• Payment & Billing Data: Card details, bank account information (processed via Stripe, Square, or GoCardless).
• Service Usage Data: Advertising campaign performance, analytics, interaction history.

4. How We Use Your Data

• Providing, managing, and improving our services.
• Personalizing your user experience.
• Processing subscriptions, payments, and refunds.
• Communicating updates, promotions, or account notifications (with consent).
• Complying with legal obligations and regulatory requirements.
• Analyzing performance metrics to improve campaign efficiency and service delivery.

Marketing communications are sent only with your explicit consent. You may withdraw consent at any time.

5. Legal Basis for Processing

• Contractual Necessity: To perform obligations under our Terms of Service or subscription agreements.
• Legitimate Interests: To provide services, ensure security, and improve user experience.
• Consent: For marketing communications and optional data use.
• Legal Compliance: To comply with applicable laws, regulations, and financial reporting standards.

6. Data Sharing

• Service Providers: Stripe, Square, GoCardless for payments; IT and hosting providers for platform support.
• Legal Authorities: When required by law or regulatory request.
• Aggregated Data Users: Anonymized statistics for research or analysis purposes.

All third-party processors comply with GDPR and other relevant privacy laws.

7. Data Retention

• Personal data related to subscriptions and payments is retained for 6 years to comply with UK financial and tax regulations.
• Data for marketing, analytics, and other purposes is retained only as long as necessary for legitimate business needs.
• Upon account deletion or subscription cancellation, we securely delete or anonymize your data where legally permissible.

8. Data Security

• Encryption of sensitive data (SSL/TLS)
• Secure servers and access controls
• Regular audits and vulnerability testing
• Compliance with PCI DSS standards for payment processing

Despite these measures, no online transmission is 100% secure. Use of our services is at your own risk.

9. Cookies & Tracking

• Personalize site experience
• Analyze site traffic and campaign performance
• Remember user preferences

You may control cookies via your browser settings. Disabling certain cookies may impact site functionality.

10. Your Rights

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion (“right to be forgotten”).
• Restriction: Limit processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to data processing for direct marketing or legitimate interests.
• Automated Decision-Making: Request review or human intervention for automated decisions.

Requests can be submitted via driveuforwardsolutions@gmail.com or by phone at +44 7482 738513.

11. Subscriptions, Recurring Payments & Refunds

• Subscription services require recurring payments via Stripe, Square, or GoCardless.
• Clients authorize automatic billing on the selected cycle.
• Failed payments may result in service suspension until resolved.
• Refunds are at our discretion, subject to our cancellation policy, and partial refunds may apply in certain circumstances.
• Administrative fees may apply for processing refunds.

12. Cancellation & Termination

• Clients may cancel subscriptions at any time by contacting driveuforwardsolutions@gmail.com or +44 7482 738513.
• Cancellation requests must be made before the next billing cycle to avoid charges.
• We reserve the right to suspend or terminate services for policy violations or legal non-compliance.

13. Intellectual Property

• All service content, software, campaigns, reports, and branding remain the property of DriveUForward Solutions Limited.
• Clients are granted a limited, non-exclusive license to use content during the subscription period.
• Unauthorized reproduction, distribution, or use is strictly prohibited.

14. Liability & Dispute Resolution

• Our liability is limited to the amount paid by the Client in the 6 months preceding a claim.
• We are not liable for indirect, incidental, or consequential damages.
• Disputes are governed by English law and may be resolved in the courts of England and Wales.
• Alternative dispute resolution (mediation/arbitration) may be used if agreed by both parties.

15. Platform Compliance

• All payment processing complies with Stripe, Square, and GoCardless rules.
• Recurring billing, cancellations, and refunds follow platform regulations and best practices.
• We maintain full transparency and documentation to satisfy platform audits.

16. Updates to This Policy

• The Policy may change due to legal updates or business modifications.
• Updates are posted on our website. Continued use after changes constitutes acceptance.
• Notifications may also be sent via email or phone.

17. Contact & Support

Email: driveuforwardsolutions@gmail.com
Phone: +44 7482 738513
Website: https://driveuforwardsolutions.com